Patient Guide

PATIENT GUIDE TO HEALTHWISE CLINIC OFFICE POLICIES

Proof of Insurance

All patients will need to show proof of insurance at every visit.
Please call before your appointment if your insurance changes so that the verification of your new insurance will not delay your visit.

Late Policy

Please call in advance if you are running late so that we may attempt to reorganize the schedule to try to keep your appointment.
Patients arriving more than 15 minutes late will be rescheduled.

Cancellations, Rescheduling and No Show Appointments

If you need to cancel or reschedule your appointment you will need to notify our office at least 2 hours in advance of your appointment.
Failure to do so will result in a $25 fee for the first no show, $50 for the second and $100 for subsequent missed appointments. This fee is considered non-covered by your insurance and the patient will be responsible for this charge.
After the first $100 charge no following appointments will be made and patient will be terminated from the practice for a year.

Prescription Procedures

For Refills
- Please contact your pharmacy and have them fax a refill request to our office at (940) 627-1900.
- Please allow 24 to 36 hours for all medication refills
For Mail Order Prescriptions
- Please provide the name of the pharmacy and medications requested.
- Your mail order prescription will be mailed or faxed within 24 hours after the time we receive your request.

Lab Results

From Follow Up Appointments
- It takes 7-14 days to obtain the results.
- Our office will send you a yellow note card with all normal lab results.
- In the event of any abnormal lab results we will call the patient regarding the results.
From Lab Only Appointments
- It takes 7-14 days to obtain the results.
- All lab results will be discussed at the time of your next visit.
- If we need to change your medication prior to your follow-up visit, our office will contact you immediately.

Requests for Forms

Please allow 7-10 days for paperwork requested to be completed by the doctor. There will be a $5 charge for all paperwork unless it needs to be rushed.
There will be a $25 Rush Charge for any paperwork that is needed sooner than this.